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Keywords: Repurchase intention
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Journal Articles
The impact of e-commerce supply chain agility and logistics service quality on repurchase intention in a business-to-consumer context: evidence from an emerging market
Available to Purchase
The International Journal of Logistics Management (2025) 36 (4): 1301–1325.
Published: 03 June 2025
...-quality logistics services that satisfy the end customer. This paper aims to investigate how e-commerce supply chain agility and operational logistics service quality affect end-customer repurchase intention in a business-to-consumer (B2C) context. Design/methodology/approach The study was conducted...
Journal Articles
Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? Empirical evidence from the shipping industry
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The International Journal of Logistics Management (2017) 28 (2): 555–570.
Published: 08 May 2017
... investigate the influence of CSMA on customer satisfaction (CS), word of mouth intention (WOMI) and repurchase intention (RI). Design/methodology/approach The data come from 214 shipping industry practitioners (shippers, freight forwarders and third party logistics service providers in South Korea...
