...Chun-Miin (Jimmy) Chen Purpose The purpose of this paper is to examine service level agreements (SLAs) in the retail industry and uses empirical data to draw conclusions on the relationships between SLA parameters and retailer financial performance. Design/methodology/approach Based on prior...

...Adriana Rossiter Hofer; Christian Hofer; Matthew A. Waller Purpose – The purpose of this paper is to adopt and contribute to the further development of the relational view by examining the drivers of retailer-supplier collaboration and its effect on the performance of both the retailer...

... operant resources in a retail supply chain setting. Design/methodology/approach A survey was collected from 300 retailing informants who deal with both key suppliers and customers. The data were examined using hierarchical regression to explore the influence of internal and external operant resources...

...Wesley S. Randall; Brian J. Gibson; C. Clifford Defee; Brent D. Williams Purpose The purpose of this paper is to investigate the unique supply chain strategies employed by retailers. Design/methodology/approach A mixed methods approach was employed involving analysis of depth interviews...

.... The purpose of this paper is to study the impact of the sharing of information about the magnitude and timing of retail promotions on cost efficiency in the supply chain. The authors compare performance against theoretical benchmarks and draw conclusions significant to managers. Design/methodology/approach...

...Matthew A. Waller; Heather Nachtmann; Justin Hunter Purpose This research aims to consider the impact of common inventory system inaccuracies that occur in retail outlets on the inventory levels, fill rate, and service level of those outlets by simulating daily customer demand and random error...

...Martin Hingley In this paper, the focus is on relationship management and its implications for Small‐Medium Enterprise suppliers (SMEs). Specific insights are provided into retailer‐supplier relationships in the UK fresh produce (fruit and vegetable) market. This sector faces a process...

...Gilles Paché Since the end of the 1980s, logistics in French mass distribution has undergone a progressive vertical disintegration, with contractors taking a greater role in physical distribution. While food retailers state in the professional press that this disintegration has the inevitable...

... costs of individual supply chain members. Data on one product type, margarine, is used to illustrate the substantial differences in supply chain costs for similar products depending upon the type of manufacturer and type of retail format in competing supply chains. © MCB UP Limited 1996 Costs...

... logistics strategies in order to take full advantage of the opportunities presented by NAFTA. The complete study will be available from the Council of Logistics Management in Fall 1995. © MCB UP Limited 1995 Retailing Retail trade Russia Resource management ...

...Frederick J. Beier; Alexander Ardishvili The research project gathered data over a two year period from retailers of consumer durables in the city of Moscow. The objective was to measure the characteristics of existing channels of distribution and procurement practices for this particular segment...

...Leigh Sparks British retailers have been at the forefront of logistical changes. By taking control of distribution channels they have transformed their operations. Much of the process by which this has been achieved is well covered in the literature. This paper looks at the macro issues involved...

.... In particular, both the differences in practice between countries and the future directions for innovation in logistics remain obscure. This paper focuses on manufacturers and retailers ‐ both key players in many European supply chains ‐ to assess the current and future development of logistics...

...Cornelia Dröge; Richard Germain; James R. Stock Logistics is becoming an increasingly important part of overall retail strategy because it provides opportunities for enhanced profit, market growth and sustainable competitive advantage. This research examines the underlying factors which impact...