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Keywords: SERVQUAL model
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Journal Articles
The International Journal of Logistics Management (2022) 33 (1): 79–101.
Published: 22 September 2021
... Publishing Limited Licensed re-use rights only Logistics service quality SERVQUAL model Performance South America With globalization characterized by unpredictable new market trends and unstable customer behaviors, competence-based on-time logistics has significantly changed business...
Journal Articles
The International Journal of Logistics Management (2016) 27 (3): 770–794.
Published: 14 November 2016
... forwarder and the customers. Design/methodology/approach The research is based on the SERVQUAL model and surveys. The methodology for measuring the quality of logistics services in freight forwarding companies is developed. On the basis of the proposed methodology, the empirical research was conducted...
