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Keywords: Service delivery system
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Journal Articles
The International Journal of Logistics Management (2021) 32 (3): 872–897.
Published: 30 April 2021
...Frédéric Ponsignon; Phil Davies; Andi Smart; Roger Maull Purpose The objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings. Design/methodology/approach An in-depth single-case study...
