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Keywords: Service innovation
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Journal Articles
The International Journal of Logistics Management (2016) 27 (3): 707–737.
Published: 14 November 2016
... The findings show how the case company has moved towards multifaceted service models through a number of radical and incremental innovations. Moreover, it has used the same methods in developing all its new service models, and has applied modularity principles in service innovation to achieve better process...
