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Keywords: Service operations
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Journal Articles
The International Journal of Logistics Management (2013) 24 (1): 101–116.
Published: 17 May 2013
... be considered. The purpose of this paper is to discuss the improvement of service operations of CTs from users’ requirement perspectives. Design/methodology/approach In this paper, the customer requirements for container terminal are first examined. Based on the customer requirements, a quality function...
Journal Articles
The International Journal of Logistics Management (2012) 23 (3): 383–407.
Published: 02 November 2012
... Group Publishing Limited 2012 China Distribution management Supply chain management Service operations Resource efficiency Competences Operational routines Logistics and supply chain competencies Resource based view Chinese logistics service providers Resource‐based view (RBV...
