... behaviours and further destroys resources for all. Research limitations/implications Focussing on constituent service practices, this study zooms into the value formation process. The authors contribute to logistics literature with a service-dominant logic by stressing end-consumers' involvement...

... a more precisely structured model. Jukka Hemilä can be contacted at: jukka.hemila@vtt.fi © Emerald Group Publishing Limited 2015 Manufacturing industry Small- to medium-sized enterprises Service-dominant logic Service supply chain In dynamic competitive environments, cost...

.... China Automotive industry Service-dominant logic Interface Logistics services Not just a paradigm shift of marketing (Grönroos, 2006 ; Lusch and Vargo, 2011), S-D logic is increasingly applied in manufacturing and logistics management. With the same evolving focus on partnership, value...