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Attempts to describe, comment, analyse and evaluate the various facets of the voluntary arbitration scheme. Provides brief information showing the development towards the present situation and provides some explanation. Details the arbitration system, at some length, including structure and proceedings, then attempts to evaluate and analyse the situation in order to draw some conclusions. Suggests that an alternative method of individual dispute resolution is now imperative due to the rise in volume and associated costs. Proffers the use of the ACAS Arbitration Scheme.

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