Implementing lean six sigma and discrete-event simulation for tutoring operations in higher education institutions Available to Purchase

Sandra L. Furterer, PhD, MBA, is an Associate Professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She recently returned to academia from industry as a vice president of process transformation in financial services. Furterer has more than 25 years of experience in business process and quality improvement. An ASQ Fellow, she is also an ASQ Certified Six Sigma Black Belt, and a Certified Quality Engineer. She is also a Harrington Institute Six Sigma Master Black Belt. Furterer is the author or co-author of four reference textbooks on Lean Six Sigma, Design for Six Sigma and Lean Systems.

Kellie Schneider, PhD is an Assistant Professor in the Department of Engineering Management, Systems and Technology at the University of Dayton (UD). Prior to joining the faculty at UD, she was an instructor in the Freshman Engineering Program at the University of Arkansas. Schneider has a variety of research and scholarship interests including quality and reliability, engineering education and community-based operations research. She is a member of IISE and ASEE.

Michael B. Key, MA is the Learning Initiatives Coordinator in the Office of Learning Resource at the University of Dayton. In addition to coordinating tutoring support for the university, he also manages and teaches a developmental learning course, coupled with academic coaching support, for students on academic probation. Key’s scholarly interests include organizational research and leadership, inquiry-based learning, and literature as a mode of social criticism. He is a contributing member of the College Reading and Learning Association.

Daniel Zalewski, PhD is an Assistant Professor in the Department of Engineering Management, Systems and Technology at the University of Dayton. Dan has broad experience in the creative use of modeling and simulation to assist organizations making hard decisions in complex environments. He has applied advanced data analysis and operations research to a variety of topics including strategic planning, process improvement and large capital investments.

Michael Laudenberger is a Plant Operations Engineer who earned his Master’s Degree in Engineering Management from the University of Dayton in 2017.