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Keywords: Benchmarking
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Journal Articles
Prediction and improvement of iron casting quality through analytics and Six Sigma approach
Available to Purchase
International Journal of Lean Six Sigma (2019) 10 (1): 189–210.
Published: 16 October 2018
... of this technical paper is to explore the application of analytics and Six Sigma in the manufacturing processes for iron foundries. This study aims to establish a causal relationship between chemical composition and the quality of the iron casting to achieve the global benchmark quality level. The case study...
Journal Articles
Using lean manufacturing as service quality benchmark evaluation measure
Available to Purchase
International Journal of Lean Six Sigma (2016) 7 (1): 25–34.
Published: 07 March 2016
...Abdelhakim Abdelhadi Purpose – A lean manufacturing metric called Takt time is used as a benchmark evaluation measure to evaluate service quality at fast food restaurants. The metric is applied to find the relative efficiency between three fast food restaurants belonging to different chains...
Journal Articles
Comparative service quality system analysis using the Six Sigma benchmark: Evaluation of the Taguchi robustness of service industry processes
Available to Purchase
International Journal of Lean Six Sigma (2010) 1 (4): 335–357.
Published: 22 November 2010
...Eisenhower C. Etienne Purpose This paper aims to show that the extent to which convergence/divergence of a company's quality policies and practices towards/away from those of Six Sigma benchmark policies and practices mirror and anticipate the divergence of its sigma metric (SMs) from quantitative...
