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Keywords: Critical to quality
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Journal Articles
International Journal of Lean Six Sigma (2014) 5 (1): 62–88.
Published: 25 February 2014
.... In this phase, a project charter was created, customers of the project and their needs and requirements (critical to quality (CTQs)) were identified and a high level process map supplier-input-process-output-customer (SIPOC) was created (Benbow and Kubiak, 2010). Project charter: the project started...
