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Keywords: Customer-focused management
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Journal Articles
International Journal of Lean Six Sigma (2025) 16 (7): 1521–1548.
Published: 06 June 2025
...., 2010 ; Rodgers and Antony, 2019). The result is that LSSG advances TQM methods and reinforces NPM’s customer-focused management and performance measurement efforts (Juliani and Oliveira, 2019 ; Juliani and de Oliveira, 2021 ; Kim, 2024). Building upon academic discourse on public values, which...
