... in the decision-making process for improving overall performance. Design/methodology/approach The methodology comprises two stages. First, a literature review was conducted to identify the performance indicators, and then their interrelationships were analyzed by means of the decision-making trial...

... a decision when all the benefits or possible risks are not quite clear. The decision-making is defined as the process of arriving at a choice in face of competing alternatives. But it is not easy to decide the final best solution. Individuals tend to make suboptimal decisions under pressure and uncertain...