... often face challenges such as overcrowding, staffing shortages and disruptions to patient flow, all of which negatively impact patient satisfaction. This paper aims to use discrete-event simulation and lean healthcare to analyse patient flows, exploring multiple scenarios to improve both patient...

.... The purpose of this study is to identify opportunities to reduce waiting time using lean techniques and discrete-event simulation (DES). Design/methodology/approach A five-step procedure is proposed to facilitate the effective utilization of lean and DES to improve the performance of the Otolaryngology...