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1-2 of 2
Keywords: Expectation
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Journal Articles
International Journal of Lean Six Sigma (2022) 13 (2): 457–473.
Published: 14 July 2021
... is to investigate the links between lean, service quality expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD). The measurement instruments were developed from a comprehensive literature review, then verified by experts and confirmatory factor analysis. Multiple responses...
Journal Articles
International Journal of Lean Six Sigma (2021) 12 (6): 1184–1208.
Published: 05 May 2021
...Assadej Vanichchinchai Purpose The purpose of this research is to explore the differences across hospital characteristics (i.e. lean maturity, hospital size, hospital type and ISO 9001) on lean expectation, lean performance, service quality expectation and service quality performance. Design...
