... were applied to improve the reliability of data obtained from 220 Thai hospitals. The hypotheses were tested with linear regression and path analysis of structural equation modeling. It was found that lean has significant positive impacts on all SQP dimensions (i.e. tangibility, reliability...

...Assadej Vanichchinchai Purpose The purpose of this research is to explore the differences across hospital characteristics (i.e. lean maturity, hospital size, hospital type and ISO 9001) on lean expectation, lean performance, service quality expectation and service quality performance. Design...

...Gopalakrishnan Narayanamurthy; Anand Gurumurthy; Arjun Athikkamannil Lankayil Lean practices adopted by the Indian case hospital are documented. Performance measures before and after implementation of lean practices in the case hospital are compared. Based on this experience, a framework...