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Keywords: Insurance companies
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Journal Articles
International Journal of Lean Six Sigma (2013) 4 (2): 171–183.
Published: 31 May 2013
... by detailed process map for waste identification. The approach to be adopted to deal with a LSS problem in service processes with the help of a judicious blend of both the Lean and Six Sigma techniques has been demonstrated in this paper through a case example in an Indian insurance company. © Emerald...
