... twin Healthcare Lean service Patient Digital transformation is reshaping healthcare by creating new technological connections between providers and patients. Among its key elements are Digital Twins or Digital Twin (DT), virtual representations of systems, products, services or processes...

...) and Baines et al. (2014) point out, lean services for manufacturing organizations are still in its beginning and little research has been done yet. Further, Bustinza et al. (2015) highlight the importance of service-led strategies of manufacturing companies. Jan Riezebos can...

... references from lean services and services theory contribute to building an emerging framework that extends the background on the subject. The following framework of eight value-attributes for administrative services in HEIs were studied: reliability, empathy, access, responsiveness, self-service...