...Felix P. Santhiapillai; R.M. Chandima Ratnayake Purpose This paper aims to explore knowledge work waste and defines the priorities for enhancing performance and productivity in policing and prosecution services (PPS), especially in the crime investigation process (CIP). Design/methodology...

... in bias, time required, effort required and complexity of the decision process. More importantly, according to all performance criteria and subcriteria, the main goal of this research was satisfied by increasing the accuracy of selecting the appropriate VSM tools and their optimal sequence for lean...

...Imane Mjimer; ES-Saadia Aoula; EL Hassan Achouyab 10 12 2020 28 03 2021 18 05 2021 15 06 2021 This study aims to monitor the overall equipment effectiveness (OEE) indicator that is one of the best indicators used to monitor the performance of the company...

... is to investigate the links between lean, service quality expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD). The measurement instruments were developed from a comprehensive literature review, then verified by experts and confirmatory factor analysis. Multiple responses...

...Assadej Vanichchinchai Purpose The purpose of this research is to explore the differences across hospital characteristics (i.e. lean maturity, hospital size, hospital type and ISO 9001) on lean expectation, lean performance, service quality expectation and service quality performance. Design...

... managers and government, legislative controls that provide bureaucracy and competing interests between the stakeholders (Maleyeff, 2014). Unlike the private sector, securing employment in the public sector is not directly related to professional performance and customer satisfaction (O’Reilly et al...

... This study aims to quantify the multifaceted relationship between lean implementation and occupational health and safety (OHS) performance. Hypotheses based on a set of antecedents (mediating factors) are built and quantitatively tested. Data were collected through an international survey...

... and testing of operations management theory, as it integrates two research streams, manufacturing practices and SEF research, to gain insights into the interplay of manufacturing practices and how it influences the production fitness. For practitioners, this research assesses how better-performing plants...

... of the companies that implement SS. Performance Critical success factors ISO 9001 Correspondence analysis Quality management system Six Sigma Vasileios Ismyrlis can be contacted at: vasismir@gmail.com 30 07 2016 06 01 2017 23 02 2017 05 07 2017 © Emerald Publishing...