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Keywords: Problem-solving
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Journal Articles
Unlocking insights: evaluating 5Whys methodology for root cause analysis and employee problem-solving skills in 91 case studies
Available to Purchase
International Journal of Lean Six Sigma (2025) 16 (5): 1276–1304.
Published: 13 March 2025
...Mohammad Al-Rifai Purpose The 5Whys methodology is a problem-solving technique used across diverse fields to unearth the root causes of issues. Despite its widespread use, challenges persist with adequately using the tool and effectively eliminating the root cause. The purpose of this study...
Journal Articles
A systematic approach to root cause analysis using 3 × 5 why’s technique
Available to Purchase
International Journal of Lean Six Sigma (2019) 10 (1): 295–310.
Published: 09 July 2018
... for causing the failure mode. System Human error Problem-solving 3 × 5 why’s Occurrence Root cause analysis 5 Why’s is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem (Serrat, 2009). It was refined by Sakichi Toyoda...
Journal Articles
LSS, a problem solving skill for graduates and SMEs: Case study of investigation in a UK business school curriculum
Available to Purchase
International Journal of Lean Six Sigma (2015) 6 (2): 176–202.
Published: 01 June 2015
.... Findings – The result revealed a high potential of the existing modules in the business schools equivalent to the private sector training providers to increase the level of LSS problem-solving knowledge and skill for all graduates and improve their employability and productivity for the SMEs...
