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Keywords: Process analysis
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Journal Articles
Lean thinking in service digital transformation
Available to Purchase
International Journal of Lean Six Sigma (2021) 12 (4): 784–799.
Published: 08 March 2021
... Digital transformation Service design Academic services Process analysis Service blueprint COVID-19 Business organizations are being strongly affected by the pandemic situation created by COVID-19 and pressured to adapt and respond to this public health emergency. Therefore, companies...
Journal Articles
Improving process improvement: executing the analyze and improve phases of DMAIC better
Available to Purchase
International Journal of Lean Six Sigma (2012) 3 (3): 231–250.
Published: 03 August 2012
... Continuous improvement Process analysis In Six Sigma, the process improvement projects are carried out following the well known define‐measure‐analyze‐improve‐control (DMAIC) or define‐measure‐analyze‐design‐verify (DMADV) disciplines (Harry and Schroeder, 2000). The discipline of DMAIC is used...
Journal Articles
The development of a lean resource mapping framework: introducing an 8th waste
Available to Purchase
International Journal of Lean Six Sigma (2012) 3 (1): 4–27.
Published: 23 March 2012
... approach which focuses on delivering: Resource management Waste management Process analysis Lean Resource‐based view Value added Non‐value adding Process mapping Value stream mapping The most recent phase in the evolution of lean has seen the introduction of the “lean consumption...
