... adopting the Lean principles and therefore improve their organizational performance in terms of operational performance and satisfaction with employees and citizens. Originality/value Building on the public sector literature, to the best of the authors’ knowledge, this is the first study that evaluates...

... is to critically evaluate the use of the public sector improvement framework (PSIF) across public sector agencies in Scotland and explore the research gaps and consequent questions which arise. It is considered that the national promotion of a methodology for public sector improvement, while entirely legitimate...

... awareness and opportunities for Lean Six Sigma in public sector municipalities striving to become more efficient and effective in the quality and delivery of services and goods leading to increased citizen satisfaction and budget savings. Lean Six Sigma is a quality improvement methodology widely...

... to the public administration. It also raised a series of questions for future studies. This article, through the presentation of a specific case, evidences a Brazilian initiative for the proposed theme. The case study facilitated understanding of the adoption of Lean office in the public sector based on case...

... LSS project. Lean Six Sigma Public sector Stakeholder analysis The concept, framework, philosophy and processes of the stakeholder approach have become an integral part of organisations and management (Freeman, 2010). During the past three decades, stakeholder theory has been growing...