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Keywords: Service level agreement
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Journal Articles
International Journal of Lean Six Sigma (2011) 2 (4): 371–380.
Published: 22 November 2011
... researchers to extend this for other areas of business processes. © Emerald Group Publishing Limited 2011 Lean production Process management Outsourcing Lean Six‐Sigma Business process outsourcing Six Sigma Information technology enabled services Service level agreement Value stream mapping...
