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Keywords: Taguchi methods
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Journal Articles
Comparative service quality system analysis using the Six Sigma benchmark: Evaluation of the Taguchi robustness of service industry processes
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International Journal of Lean Six Sigma (2010) 1 (4): 335–357.
Published: 22 November 2010
..., failure mode effect and criticality analysis, quality function deployment, poka‐yoke devices, and Taguchi methods or robust quality. In particular, the most widely used of these tools have been systematized into a problem‐solving process referred to as the quality‐improvement story (Shingo, 1986 ; Ohno...
