... evaluation Manufacturing industries Operations management The increased demand for flexibility, to deal with an increasingly complex and changing business environment, has been one of the main elements of new manufacturing paradigms, from mass production to lean and adaptive manufacturing (Piller...

... and manufacturing environments; future challenges are likely to result from the increasing blurring of the boundaries between service and manufacturing industries. Practical implications The research has four main practical outcomes: development of a model representing the overall PPM capability; a benchmark...