... to be combined with less tangible, more generic management processes that build trust and allow emergent changes to be successfully understood and addressed. This paper contributes in this area by analysing the steps taken to resolve changes using soft systems methodology (SSM) (Checkland and Scholes, 1999) from...

... was soft systems methodology and sensemaking. The approach for the paper is to provide a reflective narrative to explain the lived experience of the authors throughout the candidate’s doctoral journey. Findings – Findings from the PhD are summarised. The contribution to theory about practice...

.... It has as its focus a detailed account of the process of identifying, interviewing and co-developing rich pictures with research respondents. Design/methodology/approach – The paper reports on research that undertook a soft systems methodology (SSM) combined with an action learning approach...

... arrangements on the further development of the whole organization and suggests a purposeful activity model based on constant improvement and collaborative learning for the ongoing intervention. Design/methodology/approach The study combines soft systems methodology, as the leading or guiding methodology...

... interrelations. Design/methodology/approach The work reported upon involved a case study where one of the authors was embedded as a reflective practitioner undertaking action learning and elicitation of knowledge from colleagues using soft systems methodology as a primary research method. Findings...