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Keywords: Call centre
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Journal Articles
International Journal of Organizational Analysis (2024) 32 (3): 565–579.
Published: 27 April 2023
... organisational members through sensegiving. Organisational change Middle manager Sensegiving Neglected workplace Call centre Research on organisational change has regarded the role of middle managers in organisational change as significant (Balogun and Johnson, 2004). Middle managers must...
