..., strategic positioning of people and processes, and capitalization of organizational culture to shape organizational performance and development (Thomson, 1999). Communication technologies Organizational change Leadership Management strategy Malaysia Although change management theories...

... Publishing Limited 2010 Educational development Globalization Communication technologies There is no doubt that we are living in extraordinary times. As was pointed out in the first special issue, a multitude of changes in globalization and technology has made the world increasingly...

... about how practitioners can approach the design of effective service‐eLearning experiences for their learners. © Emerald Group Publishing Limited 2010 Service levels E‐learning Higher education Communication technologies In higher education today, we are faced with the daunting...