..., accountability ambiguity, continuous skill updating and oversight workload. Empirical evidence suggests that AI awareness may increase emotional exhaustion and withdrawal behaviors (Nguyen and Nguyen, 2025), reinforcing the classification of AI-related pressures as job demands. Generative AI Technology...

... interactions with people (Orlikowski and Scott, 2008). In digital government, integration depends not only on policies but also on local negotiations regarding value, risk and legitimacy (Cordella and Paletti, 2019). Generative AI intensifies this dynamic. Its conversational design and generative...

... responses to generative AI-driven transformation. Practical implications By showcasing the best practices, this paper provides practical guidance for proactive institutional development, supporting university leadership in strategy-building and aiding national and international policymakers in shaping...