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Keywords: Inside sales
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Journal Articles
Division of sales activities and motivation in the Japanese software industry: the moderating effects of OBSE, customer orientation, and interdependence
Available to Purchase
International Journal of Organizational Analysis (2025)
Published: 15 October 2025
...Satoru Hanada; Yuto Kimura Purpose Inside sales involves little customer contact and does not include tasks, such as proposing solutions or building long-term relationships with customers, which can lead to a decline in motivation of inside sales representatives. This study aims to address...
