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Keywords: Self-service technology
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Journal Articles
International Journal of Organizational Analysis (2025) 33 (9): 3434–3450.
Published: 09 June 2025
...Courtney E. Cole Purpose This study examined the interactions of customers, self-service technologies and frontline service workers in the context of a recreational tourism organization with routine understaffing and increased demand for post-pandemic services. Design/methodology/approach Data...
