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Keywords: Service work
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Journal Articles
International Journal of Organizational Analysis (2025) 33 (9): 3434–3450.
Published: 09 June 2025
... experience Customer experience Service work Self-service technology Buying goods and services online is not new. Customers have widely adopted e-commerce for many kinds of shopping and are comfortable with making purchases online, which only increased during the COVID-19 pandemic (Keisidou et al...
