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The concept of benchmarking has proven very effective to those organizations that seek to continuously improve their operations and have introduced the total quality management (TQM) philosophy into their business practices. Benchmarking has effectively been used to “reengineer” organizations, as well. These business improvement programs rely on effective development, integration and analysis of measurements. The old axiom here is “you can’t manage, what you can’t measure.” But once the measurements are gathered, the tools necessary to evaluate them should provide some benefit to managers. Some analysis tools do exist for this evaluation, but additional tools can provide additional power and...

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