A knowledge-based system for supporting performance measurement of AMT projects: a research agenda Available to Purchase

It is well known that investment in information technology (IT) and information systems (IS) is huge and keeps on rising in organizations in both the service and manufacturing sectors. Investment in advanced technologies (e.g. computer-aided design (CAD)/computer-aided manufacturing (CAM), flexible manufacturing systems (FMS), manufacturing resource planning (MRPII), robotics) in the manufacturing sector seems heavier compared with the service sector. There is no doubt that investment in advanced technologies is big business, particularly in a manufacturing environment. However, as Strassman (1990) has pointed out, the size of IT spending bears no relation to subsequent IT effectiveness. Basically, industry practitioners apply computer...