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Volume 3, Issue 3
1 March 1983
International Journal of Operations & Production Management Cover Image for Volume 3, Issue 3
Review Article| March 01 1983

The Service Despatcher/Receptionist Role Available to Purchase

C.A. Voss
C.A. Voss
Lecturer in Operations Management, London Business School.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6593
Print ISSN: 0144-3577
© MCB UP Limited
1983
International Journal of Operations & Production Management (1983) 3 (3): 35–39.
https://doi.org/10.1108/eb054700

The person responding to customer requests often diagnoses problems, despatches and schedules service resources. This article reports some exploratory research into the nature of this role.

Keywords:
Service Industries, Job Content
This content is only available via PDF.
© MCB UP Limited
1983
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