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Purpose
To introduce the special issue focusing on the QUIS 9 symposium.
Design/methodology/approach
A brief perspective of the best papers presented at the Quality in Services (QUIS9) symposium held at Karlstad university, Sweden in June 2004.
Findings
Outlines some of the highlights surrounding the conference.
Originality/value
Provides a brief report of the context of the conference.
© Emerald Group Publishing Limited
2005
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