About Journal of Service Management
Aims and scope
The Journal of Service Management (JOSM) is a leading interdisciplinary and managerial journal dedicated to advancing knowledge on the effective management of service across diverse organizational and societal contexts.
JOSM emphasizes rigorous, theory-informed research that enhances understanding to how services are strategically designed, delivered, governed, and improved. Service is the organizational imperative. With a strong focus on real-world application, JOSM welcomes research that addresses complex organizational and societal challenges through actionable service insights.
JOSM aspires to be a welcoming and inclusive home for the global service research community that:
- Adapts a developmental mindset
- Fosters global dialogue
- Builds community
JOSM Scope
JOSM welcomes conceptual, empirical, and methodology contributions that advance theory while offering strong managerial relevance.
We encourage interdisciplinary work integrating insights from management, marketing, operations, human resources, information systems, and related fields to address complex challenges in the management of service within various sectors, including health care, professional services, hospitality, information technology, public, and not-for-profits services, among others.
The journal areas of interest:
- Service strategy and excellence
- Service experience and engagement
- Service ecosystems and value co-creation
- Technology in service
- Service productivity and customer-firm relationships
- Service innovation and design
- Employee engagement and service culture
- Service operations and human resource management
- Servitization and business-to-business services
- Sustainable, transformative, and ethical service
