Earlycite

Research Article August 3 2026
Direct and indirect customer orientation in multi-sided platforms: a stakeholder perspective
Nour Osama Morsy Mohamed; Jan Hendrik Schumann
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-11-2025-0582
View articletitled, Direct and indirect customer orientation in multi-sided platforms: a stakeholder perspective
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Conceptual Paper July 9 2026
Rethinking service management for aging societies: Toward an age-inclusive agenda
Seidali Kurtmollaiev; Tor Wallin Andreassen
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-05-2026-0421
View articletitled, Rethinking service management for aging societies: Toward an age-inclusive agenda
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Research Article July 3 2026
Agentic and communal roles in the autonomous mobility service ecosystem: how assemblage properties drive consumer crafting behavior
Rui Yang; Woojin Lee; Hwansuk Chris Choi
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-11-2025-0586
View articletitled, Agentic and communal roles in the autonomous mobility service ecosystem: how assemblage properties drive consumer crafting behavior
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Conceptual Paper June 10 2026
An empirics-first approach to problem formulation in service research: an illustration using the Cynefin framework
Anders Gustafsson; Jonas Holmqvist; Tohid Ghanbarpour
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-04-2026-0291
View articletitled, An empirics-first approach to problem formulation in service research: an illustration using the Cynefin framework
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Conceptual Paper June 2 2026
The intersection of service delivery and public policy
Ronald Paul Hill; Sarah Mady
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-09-2025-0468
View articletitled, The intersection of service delivery and public policy
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Research Article May 8 2026
Small gestures, big meaning: how healthcare staff engage in patient-directed organizational citizenship behavior to create shared moments of joy
Maarten Volkers
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-12-2024-0525
View articletitled, Small gestures, big meaning: how healthcare staff engage in patient-directed organizational citizenship behavior to create shared moments of joy
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Viewpoint April 7 2026
Services for older adults: challenges and opportunities in the longevity economy
Bo Edvardsson; Maria Colurcio; Vania Vigolo
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-07-2025-0338
View articletitled, Services for older adults: challenges and opportunities in the longevity economy
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Research Article April 3 2026
From support to empowerment: AI-enabled transformative service for positive aging
Alei Fan
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-08-2025-0384
View articletitled, From support to empowerment: AI-enabled transformative service for positive aging
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Viewpoint February 24 2026
Measuring customer perceptions of innovativeness
Valarie A. Zeithaml
Journal of Service Management (2026) https://doi.org/10.1108/JOSM-08-2025-0397
View articletitled, Measuring customer perceptions of innovativeness
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Research Article December 2 2025
Being innovative as a company in an aging society
Werner H. Kunz; Lola C. Duque; Luis Santamaria; Helle Alsted Søndergaard; Per Kristensson
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-06-2025-0278
View articletitled, Being innovative as a company in an aging society
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Viewpoint November 6 2025
A Transformative Service Research viewpoint on responsible aging
Raymond P. Fisk
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-03-2025-0143
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Viewpoint October 21 2025
Commentary on “AI as a change agent in an aging society”: advancing practical pathways for service sustainability
Magne Angelshaug
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-08-2025-0382
View articletitled, Commentary on “AI as a change agent in an aging society”: advancing practical pathways for service sustainability
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Conceptual Paper September 18 2025
Responsible aging: integrating individual and intergenerational well-being
Kristina Heinonen; Seidali Kurtmollaiev; Line Lervik-Olsen; Cristina Mele; Sandra Streukens; Tor Wallin Andreassen
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-12-2024-0529
View articletitled, Responsible aging: integrating individual and intergenerational well-being
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Research Article September 8 2025
Happiness blooms from within: how mindset shapes consumer happiness after experiential consumption
Wan Yang; Laurie Wu; Ye Zhang; Stephanie Q. Liu
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-10-2024-0450
View articletitled, Happiness blooms from within: how mindset shapes consumer happiness after experiential consumption
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Research Article August 12 2025
AI as a change agent in an aging society: toward the sustainable behavior of service organizations and customers
Lars Witell; Hannah Snyder; Allard C.R. van Riel; Mohamed Zaki
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-10-2024-0436
View articletitled, AI as a change agent in an aging society: toward the sustainable behavior of service organizations and customers
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Viewpoint June 11 2025
Smart technologies for healthy aging: conceptual and methodological considerations and research directions
Bart Larivière
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-05-2025-0231
View articletitled, Smart technologies for healthy aging: conceptual and methodological considerations and research directions
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Research Article May 8 2025
The healthy aging and service firms: the promise of smart technologies
Jochen Wirtz; John E. G. Bateson; Martina Čaić; Darius-Aurel Frank; Nina Veflen
Journal of Service Management (2025) https://doi.org/10.1108/JOSM-10-2024-0426
View articletitled, The healthy aging and service firms: the promise of smart technologies
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