Page 1 | Search Results | Journal of Service Management

1-6 of 6

Sort by

Journal Articles

Responsible aging: integrating individual and intergenerational well-being

Kristina Heinonen, Seidali Kurtmollaiev, Line Lervik-Olsen, Cristina Mele, Sandra Streukens, Tor Wallin Andreassen

Journal of Service Management 1–24.

https://doi.org/10.1108/JOSM-12-2024-0529

Published: 18 September 2025

View article titled, Responsible aging: integrating individual and intergenerational well-being

Add to Citation Manager for Responsible aging: integrating individual and intergenerational well-being

Journal Articles

To automate or not to automate? A contingency approach to service automation

Eline Hottat, Sara Leroi-Werelds, Sandra Streukens

Journal of Service Management (2023) 34 (4): 696–724.

https://doi.org/10.1108/JOSM-04-2022-0125

Published: 08 February 2023

View article titled, To automate or not to automate? A contingency approach to service automation

Add to Citation Manager for To automate or not to automate? A contingency approach to service automation

Includes: Supplementary data

Journal Articles

To serve and protect: a typology of service robots and their role in physically safe services

Jeroen Schepers, Sandra Streukens

Journal of Service Management (2022) 33 (2): 197–209.

https://doi.org/10.1108/JOSM-11-2021-0409

Published: 25 January 2022

View article titled, To serve and protect: a typology of service robots and their role in physically safe services

Add to Citation Manager for To serve and protect: a typology of service robots and their role in physically safe services

Journal Articles

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Sara Leroi-Werelds, Sandra Streukens, Yves Van Vaerenbergh, Christian Grönroos

Journal of Service Management (2017) 28 (4): 618–639.

https://doi.org/10.1108/JOSM-11-2015-0366

Published: 21 August 2017

View article titled, Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Add to Citation Manager for Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Journal Articles

Perceived uncertainty in self‐managed service teams: an empirical assessment

Ad de Jong, Ko de Ruyter, Sandra Streukens, Hans Ouwersloot

International Journal of Service Industry Management (2001) 12 (2): 158–183.

https://doi.org/10.1108/09564230110387533

Published: 01 May 2001

View article titled, Perceived uncertainty in self‐managed service teams: an empirical assessment

Add to Citation Manager for Perceived uncertainty in self‐managed service teams: an empirical assessment

Journal Articles

Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

Arjan Burgers, Ko de Ruyter, Cherie Keen, Sandra Streukens

International Journal of Service Industry Management (2000) 11 (2): 142–161.

https://doi.org/10.1108/09564230010323642

Published: 01 May 2000

View article titled, Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

Add to Citation Manager for Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

Update search

NARROW

Format

Journal

Type

Date

Availability

Responsible aging: integrating individual and intergenerational well-being

To automate or not to automate? A contingency approach to service automation

To serve and protect: a typology of service robots and their role in physically safe services

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Perceived uncertainty in self‐managed service teams: an empirical assessment

Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

Email alerts

Update search

Responsible aging: integrating individual and intergenerational well-being

To automate or not to automate? A contingency approach to service automation

To serve and protect: a typology of service robots and their role in physically safe services

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Perceived uncertainty in self‐managed service teams: an empirical assessment

Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

Email alerts

Sharing Unavailable