Page 1 | Search Results | Journal of Service Management

1-6 of 6

Sort by

Sort Order Select

Journal Articles

To automate or not to automate? A contingency approach to service automation

Eline Hottat, Sara Leroi-Werelds, Sandra Streukens

Journal of Service Management (2023) 34 (4): 696–724.

https://doi.org/10.1108/JOSM-04-2022-0125

Published: 08 February 2023

View article titled, To automate or not to automate? A contingency approach to service automation

Add to Citation Manager for To automate or not to automate? A contingency approach to service automation

Includes: Supplementary data

Journal Articles

Transformative value positioning for service brands: key principles and challenges

Sara Leroi-Werelds, Jörg Matthes

Journal of Service Management (2022) 33 (4-5): 552–564.

https://doi.org/10.1108/JOSM-11-2021-0419

Published: 22 April 2022

View article titled, Transformative value positioning for service brands: key principles and challenges

Add to Citation Manager for Transformative value positioning for service brands: key principles and challenges

Journal Articles

An update on customer value: state of the art, revised typology, and research agenda

Sara Leroi-Werelds

Journal of Service Management (2019) 30 (5): 650–680.

https://doi.org/10.1108/JOSM-03-2019-0074

Published: 07 August 2019

View article titled, An update on customer value: state of the art, revised typology, and research agenda

Add to Citation Manager for An update on customer value: state of the art, revised typology, and research agenda

Journal Articles

Institutional types and institutional change in healthcare ecosystems

Oana Maria Pop, Sara Leroi-Werelds, Nadine Roijakkers, Tor W. Andreassen

Journal of Service Management (2018) 29 (4): 593–614.

https://doi.org/10.1108/JOSM-02-2017-0041

Published: 13 July 2018

View article titled, Institutional types and institutional change in healthcare ecosystems

Add to Citation Manager for Institutional types and institutional change in healthcare ecosystems

Journal Articles

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Sara Leroi-Werelds, Sandra Streukens, Yves Van Vaerenbergh, Christian Grönroos

Journal of Service Management (2017) 28 (4): 618–639.

https://doi.org/10.1108/JOSM-11-2015-0366

Published: 21 August 2017

View article titled, Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Add to Citation Manager for Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Journal Articles

The impact of customer value types on customer outcomes for different retail formats

Kim Willems, Sara Leroi-Werelds, Gilbert Swinnen

Journal of Service Management (2016) 27 (4): 591–618.

https://doi.org/10.1108/JOSM-11-2015-0364

Published: 15 August 2016

View article titled, The impact of customer value types on customer outcomes for different retail formats

Add to Citation Manager for The impact of customer value types on customer outcomes for different retail formats

Update search

NARROW

Format

Journal

Type

Date

Availability

To automate or not to automate? A contingency approach to service automation

Transformative value positioning for service brands: key principles and challenges

An update on customer value: state of the art, revised typology, and research agenda

Institutional types and institutional change in healthcare ecosystems

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

The impact of customer value types on customer outcomes for different retail formats

Email alerts