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Journal Articles

To automate or not to automate? A contingency approach to service automation

Eline Hottat, Sara Leroi-Werelds, Sandra Streukens
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (4): 696–724.
https://doi.org/10.1108/JOSM-04-2022-0125
Published: 08 February 2023
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Includes: Supplementary data
Journal Articles

Transformative value positioning for service brands: key principles and challenges

Sara Leroi-Werelds, Jörg Matthes
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (4-5): 552–564.
https://doi.org/10.1108/JOSM-11-2021-0419
Published: 22 April 2022
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Journal Articles

An update on customer value: state of the art, revised typology, and research agenda

Sara Leroi-Werelds
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (5): 650–680.
https://doi.org/10.1108/JOSM-03-2019-0074
Published: 07 August 2019
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Journal Articles

Institutional types and institutional change in healthcare ecosystems

Oana Maria Pop, Sara Leroi-Werelds, Nadine Roijakkers, Tor W. Andreassen
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (4): 593–614.
https://doi.org/10.1108/JOSM-02-2017-0041
Published: 13 July 2018
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Journal Articles

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

Sara Leroi-Werelds, Sandra Streukens, Yves Van Vaerenbergh, Christian Grönroos
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (4): 618–639.
https://doi.org/10.1108/JOSM-11-2015-0366
Published: 21 August 2017
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Journal Articles

The impact of customer value types on customer outcomes for different retail formats

Kim Willems, Sara Leroi-Werelds, Gilbert Swinnen
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (4): 591–618.
https://doi.org/10.1108/JOSM-11-2015-0364
Published: 15 August 2016
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