Journal of Service Management focuses on service management research publishing papers showing a unique and significant contribution to service literature while providing a resource for those working across the full spectrum of service management field irrespective of discipline.
Previously published as International Journal of Service Industry Management until 2008, previous ISSN 1757-5818.
Please see the article types and word counts section on the about this journal page for more information. The word count includes all text, figures and tables. When estimating your total, please allow 280 words for each figure or table. Read more about the article types for this journal.
Please include up to 6 short, relevant keywords that describe the main topics of your paper. When you submit to the journal, you’ll be able to choose keywords that describe the main topics of your paper from a list of recommended keywords, or you can add your own.
Peer review type
Double anonymous peer review. All submissions are sent to at least 2 independent and anonymous reviewers.
Open access options
This is a hybrid journal. Hybrid journals are subscription journals but offer all authors the option to publish their work open access. If you choose to publish open access you will be required to pay an article processing charge (APC). Alternatively you can opt for the green open access route and self-archive your article (at no cost to the author). Read more about our open access options.
Accepted languages
This journal only accepts manuscripts written in UK or US English.
Accepted submission files
Article files should be provided in Microsoft Word format.
