Issues

Special issue: Service Transformation: Key Forces, Challenges and Implications. Guest Editors: Janet McColl-Kennedy, Jochen Wirtz and Christoph Breidbach

Guest editorial: Service transformation: key forces, challenges and implications

Janet McColl-Kennedy; Jochen Wirtz; Christoph Breidbach
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Digital twins: a game changer in customer experience

Janet R. McColl-Kennedy; Mohamed Zaki; Tor W. Andreassen; Leonard V. Coote; Edgar Brea; Fiona Willer; Joel Andrade
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Conscious artificial intelligence in service

Christoph Breidbach; Lars-Erik Casper Ferm; Paul P. Maglio; Daniel Beverungen; Jochen Wirtz; Alexander Twigg
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Artificial intelligence and work design: implications for frontline service employees and future research

Stefan Jooss; David Solnet; Caroline Knight; Asha Worsteling; Tapani Rinta-Kahila; Annissa Hansen
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Balancing truth and lies: ethical management of AI in service encounters

Hannah Snyder; Lars Witell; Allard C.R. van Riel; Thomas Magor; Shannon Lutze; Ursula Sigrid Bougoure
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Cyber-attackers as a social force: conceptualizing value sabotage in cybersecurity services

Ivano Bongiovanni; David Goyeneche; Elinor Tsen; Edidiong Christopher James; Priyanka Singh; Ryan Ko
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Navigating circular economy adoption: a service ecosystem perspective

Alexandria M. Gain; Roderick J. Brodie; Joya A. Kemper; Claudia Gonzalez-Arcos; Macarena Tabilo; Ellen Derbyshire
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University–industry collaboration for AI-driven service innovation

Alexandra Kriz; Zhe Cao; Nicole Hartley; Martie-Louise Verreynne; Marta Indulska; Viktor Vegh
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