Janet McColl-Kennedy
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Journal Articles

Guest editorial: Service transformation: key forces, challenges and implications

Janet McColl-Kennedy, Jochen Wirtz, Christoph Breidbach
Journal: Journal of Service Management
Journal of Service Management (2026) 37 (4): 561–565.
https://doi.org/10.1108/JOSM-07-2026-618
Published: 03 July 2026
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Journal Articles

Small details that make big differences : A radical approach to consumption experience as a firm's differentiating strategy

Ruth N. Bolton, Anders Gustafsson, Janet McColl-Kennedy, Nancy J. Sirianni, David K. Tse
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 253–274.
https://doi.org/10.1108/JOSM-01-2014-0034
Published: 14 April 2014
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