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Journal Articles

Navigating circular economy adoption: a service ecosystem perspective

Open Access
Alexandria M. Gain, Roderick J. Brodie, Joya A. Kemper, Claudia Gonzalez-Arcos, Macarena Tabilo, Ellen Derbyshire
Journal: Journal of Service Management
Journal of Service Management 1–30.
https://doi.org/10.1108/JOSM-12-2024-0539
Published: 23 December 2025
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Journal Articles

The nature of actor engagement intensity: a classification scheme

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Eva Qi Wang, Julia A. Fehrer, Loic Pengtao Li, Roderick J. Brodie, Biljana Juric
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (4): 631–656.
https://doi.org/10.1108/JOSM-11-2022-0348
Published: 15 May 2023
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Journal Articles

Navigating the emergence of brand meaning in service ecosystems

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Jonathan J. Baker, Julia A. Fehrer, Roderick J. Brodie
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (3): 465–484.
https://doi.org/10.1108/JOSM-07-2021-0261
Published: 16 March 2022
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Journal Articles

Trajectories of influential conceptual articles in service research

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Loic Pengtao Li, Julia A. Fehrer, Roderick J. Brodie, Biljana Juric
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (5): 645–672.
https://doi.org/10.1108/JOSM-04-2021-0121
Published: 10 August 2021
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Journal Articles

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

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Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, Malliga Marimuthu
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (5): 859–882.
https://doi.org/10.1108/JOSM-04-2018-0118
Published: 05 September 2018
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Journal Articles

A systemic logic for platform business models

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Julia A. Fehrer, Herbert Woratschek, Roderick J. Brodie
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (4): 546–568.
https://doi.org/10.1108/JOSM-02-2017-0036
Published: 13 July 2018
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Journal Articles

Dynamics and drivers of customer engagement: within the dyad and beyond

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Julia A. Fehrer, Herbert Woratschek, Claas Christian Germelmann, Roderick J. Brodie
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (3): 443–467.
https://doi.org/10.1108/JOSM-08-2016-0236
Published: 24 May 2018
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Journal Articles

Actor engagement valence: Conceptual foundations, propositions and research directions

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Loic Pengtao Li, Biljana Juric, Roderick J. Brodie
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (3): 491–516.
https://doi.org/10.1108/JOSM-08-2016-0235
Published: 01 February 2018
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Journal Articles

Reflections on context in service research

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Chris Voss, Helen Perks, Rui Sousa, Lars Witell, Nancy V. Wünderlich
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 30–36.
https://doi.org/10.1108/JOSM-04-2015-0115
Published: 21 March 2016
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Journal Articles

Billions of impoverished people deserve to be better served: A call to action for the service research community

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Raymond P P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy Ostrom, Lia Patrício, Javier Reynoso, Roberta Sebastiani
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 43–55.
https://doi.org/10.1108/JOSM-04-2015-0125
Published: 21 March 2016
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Journal Articles

Building on the past: advancing theory in services through meta-analysis

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Chiara Orsingher, Jens Hogreve, Andrea Ordanini
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 37–42.
https://doi.org/10.1108/JOSM-04-2015-0126
Published: 21 March 2016
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Journal Articles

Developing service research – paving the way to transdisciplinary research

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Anders Gustafsson, Claes Högström, Zoe Radnor, Margareta Friman, Kristina Heinonen, Elina Jaakkola, Cristina Mele
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 9–20.
https://doi.org/10.1108/JOSM-03-2015-0098
Published: 21 March 2016
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Journal Articles

Enhancing theory development in service research

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Roderick J. Brodie, Anders Gustafsson
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 2–8.
https://doi.org/10.1108/JOSM-03-2015-0097
Published: 21 March 2016
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Journal Articles

Linking service design to value creation and service research

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Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 21–29.
https://doi.org/10.1108/JOSM-04-2015-0123
Published: 21 March 2016
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