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Journal Articles

Navigating circular economy adoption: a service ecosystem perspective

Alexandria M. Gain, Roderick J. Brodie, Joya A. Kemper, Claudia Gonzalez-Arcos, Macarena Tabilo, Ellen Derbyshire

Journal of Service Management 1–30.

https://doi.org/10.1108/JOSM-12-2024-0539

Published: 23 December 2025

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Journal Articles

The nature of actor engagement intensity: a classification scheme

Eva Qi Wang, Julia A. Fehrer, Loic Pengtao Li, Roderick J. Brodie, Biljana Juric

Journal of Service Management (2023) 34 (4): 631–656.

https://doi.org/10.1108/JOSM-11-2022-0348

Published: 15 May 2023

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Journal Articles

Navigating the emergence of brand meaning in service ecosystems

Jonathan J. Baker, Julia A. Fehrer, Roderick J. Brodie

Journal of Service Management (2022) 33 (3): 465–484.

https://doi.org/10.1108/JOSM-07-2021-0261

Published: 16 March 2022

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Journal Articles

Trajectories of influential conceptual articles in service research

Loic Pengtao Li, Julia A. Fehrer, Roderick J. Brodie, Biljana Juric

Journal of Service Management (2021) 32 (5): 645–672.

https://doi.org/10.1108/JOSM-04-2021-0121

Published: 10 August 2021

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Journal Articles

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, Malliga Marimuthu

Journal of Service Management (2018) 29 (5): 859–882.

https://doi.org/10.1108/JOSM-04-2018-0118

Published: 05 September 2018

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Journal Articles

A systemic logic for platform business models

Julia A. Fehrer, Herbert Woratschek, Roderick J. Brodie

Journal of Service Management (2018) 29 (4): 546–568.

https://doi.org/10.1108/JOSM-02-2017-0036

Published: 13 July 2018

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Journal Articles

Dynamics and drivers of customer engagement: within the dyad and beyond

Julia A. Fehrer, Herbert Woratschek, Claas Christian Germelmann, Roderick J. Brodie

Journal of Service Management (2018) 29 (3): 443–467.

https://doi.org/10.1108/JOSM-08-2016-0236

Published: 24 May 2018

View article titled, Dynamics and drivers of customer engagement: within the dyad and beyond

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Journal Articles

Actor engagement valence: Conceptual foundations, propositions and research directions

Loic Pengtao Li, Biljana Juric, Roderick J. Brodie

Journal of Service Management (2018) 29 (3): 491–516.

https://doi.org/10.1108/JOSM-08-2016-0235

Published: 01 February 2018

View article titled, Actor engagement valence: Conceptual foundations, propositions and research directions

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Journal Articles

Building on the past: advancing theory in services through meta-analysis

Chiara Orsingher, Jens Hogreve, Andrea Ordanini

Journal of Service Management (2016) 27 (1): 37–42.

https://doi.org/10.1108/JOSM-04-2015-0126

Published: 21 March 2016

View article titled, Building on the past: advancing theory in services through meta-analysis

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Journal Articles

Reflections on context in service research

Chris Voss, Helen Perks, Rui Sousa, Lars Witell, Nancy V. Wünderlich

Journal of Service Management (2016) 27 (1): 30–36.

https://doi.org/10.1108/JOSM-04-2015-0115

Published: 21 March 2016

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Journal Articles

Billions of impoverished people deserve to be better served: A call to action for the service research community

Raymond P P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy Ostrom, Lia Patrício, Javier Reynoso, Roberta Sebastiani

Journal of Service Management (2016) 27 (1): 43–55.

https://doi.org/10.1108/JOSM-04-2015-0125

Published: 21 March 2016

View article titled, Billions of impoverished people deserve to be better served: A call to action for the service research community

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Journal Articles

Developing service research – paving the way to transdisciplinary research

Anders Gustafsson, Claes Högström, Zoe Radnor, Margareta Friman, Kristina Heinonen, Elina Jaakkola, Cristina Mele

Journal of Service Management (2016) 27 (1): 9–20.

https://doi.org/10.1108/JOSM-03-2015-0098

Published: 21 March 2016

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Journal Articles

Enhancing theory development in service research

Roderick J. Brodie, Anders Gustafsson

Journal of Service Management (2016) 27 (1): 2–8.

https://doi.org/10.1108/JOSM-03-2015-0097

Published: 21 March 2016

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Journal Articles

Linking service design to value creation and service research

Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio

Journal of Service Management (2016) 27 (1): 21–29.

https://doi.org/10.1108/JOSM-04-2015-0123

Published: 21 March 2016

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Navigating circular economy adoption: a service ecosystem perspective

The nature of actor engagement intensity: a classification scheme

Navigating the emergence of brand meaning in service ecosystems

Trajectories of influential conceptual articles in service research

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

A systemic logic for platform business models

Dynamics and drivers of customer engagement: within the dyad and beyond

Actor engagement valence: Conceptual foundations, propositions and research directions

Building on the past: advancing theory in services through meta-analysis

Reflections on context in service research

Billions of impoverished people deserve to be better served: A call to action for the service research community

Developing service research – paving the way to transdisciplinary research

Enhancing theory development in service research

Linking service design to value creation and service research

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