Skip to Main Content
Claas Christian Germelmann
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters

Available to Purchase
Timo Koch, Jonas Foehr, Lara Riefle, Claas Christian Germelmann
Journal: Journal of Service Management
Journal of Service Management (2026) 37 (1): 55–77.
https://doi.org/10.1108/JOSM-02-2024-0081
Published: 23 May 2025
View article titled, Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters
Open the PDF for Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters in another window
Add to Citation Manager for Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters
Journal Articles

Dynamics and drivers of customer engagement: within the dyad and beyond

Available to Purchase
Julia A. Fehrer, Herbert Woratschek, Claas Christian Germelmann, Roderick J. Brodie
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (3): 443–467.
https://doi.org/10.1108/JOSM-08-2016-0236
Published: 24 May 2018
View article titled, Dynamics and drivers of customer engagement: within the dyad and beyond
Open the PDF for Dynamics and drivers of customer engagement: within the dyad and beyond in another window
Add to Citation Manager for Dynamics and drivers of customer engagement: within the dyad and beyond
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal