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Journal Articles

Being innovative as a company in an aging society

Werner H. Kunz, Lola C. Duque, Luis Santamaria, Helle Alsted Søndergaard, Per Kristensson

Journal of Service Management 1–24.

https://doi.org/10.1108/JOSM-06-2025-0278

Published: 02 December 2025

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Journal Articles

Guest editorial: Emerging fields in service research

Anders Gustafsson, Per Kristensson

Journal of Service Management (2020) 31 (4): 609–614.

https://doi.org/10.1108/JOSM-03-2020-416

Published: 06 July 2020

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Journal Articles

Team diversity and its management in a co-design team

Jakob Trischler, Per Kristensson, Don Scott

Journal of Service Management (2018) 29 (1): 120–145.

https://doi.org/10.1108/JOSM-10-2016-0283

Published: 01 February 2018

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Journal Articles

Linking service design to value creation and service research

Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio

Journal of Service Management (2016) 27 (1): 21–29.

https://doi.org/10.1108/JOSM-04-2015-0123

Published: 21 March 2016

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Journal Articles

Customer co‐creation in service innovation: a matter of communication?

Anders Gustafsson, Per Kristensson, Lars Witell

Journal of Service Management (2012) 23 (3): 311–327.

https://doi.org/10.1108/09564231211248426

Published: 22 June 2012

View article titled, Customer co‐creation in service innovation: a matter of communication?

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Journal Articles

Idea generation: customer co‐creation versus traditional market research techniques

Lars Witell, Per Kristensson, Anders Gustafsson, Martin Löfgren

Journal of Service Management (2011) 22 (2): 140–159.

https://doi.org/10.1108/09564231111124190

Published: 26 April 2011

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Journal Articles

Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services

Per Kristensson, Jonas Matthing, Niklas Johansson

International Journal of Service Industry Management (2008) 19 (4): 474–491.

https://doi.org/10.1108/09564230810891914

Published: 08 August 2008

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Being innovative as a company in an aging society

Guest editorial: Emerging fields in service research

Team diversity and its management in a co-design team

Linking service design to value creation and service research

Customer co‐creation in service innovation: a matter of communication?

Idea generation: customer co‐creation versus traditional market research techniques

Key strategies for the successful involvement of customers in the co‐creation of new technology‐based services

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