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Journal Articles

Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

Liliana L. Bove, Sabine Benoit
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (6): 1185–1202.
https://doi.org/10.1108/JOSM-05-2020-0157
Published: 10 August 2020
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Journal Articles

Enterprise feedback management (EFM): what lies beyond the hype?

Lerzan Aksoy, Sabine Benoit, Shreekant G. Joag, Jay Kandampully, Timothy Lee Keiningham, An L. Yan
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (1): 53–69.
https://doi.org/10.1108/JOSM-03-2020-0070
Published: 28 July 2020
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Journal Articles

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources

Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Wallin Andreassen, Timothy L. Keiningham
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (5): 524–548.
https://doi.org/10.1108/JOSM-05-2019-0158
Published: 30 October 2019
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Journal Articles

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, Malliga Marimuthu
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (5): 859–882.
https://doi.org/10.1108/JOSM-04-2018-0118
Published: 05 September 2018
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Journal Articles

Showcasing the diversity of service research: Theories, methods, and success of service articles

Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (5): 810–836.
https://doi.org/10.1108/JOSM-05-2017-0102
Published: 12 October 2017
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Journal Articles

Explaining social exchanges in information-based online communities (IBOCs)

Sabine Benoit (née Moeller), Nicola Bilstein, Jens Hogreve, Christina Sichtmann
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (4): 460–480.
https://doi.org/10.1108/JOSM-09-2015-0287
Published: 15 August 2016
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