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Journal Articles

Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

Liliana L. Bove, Sabine Benoit

Journal of Service Management (2020) 31 (6): 1185–1202.

https://doi.org/10.1108/JOSM-05-2020-0157

Published: 10 August 2020

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Journal Articles

Enterprise feedback management (EFM): what lies beyond the hype?

Lerzan Aksoy, Sabine Benoit, Shreekant G. Joag, Jay Kandampully, Timothy Lee Keiningham, An L. Yan

Journal of Service Management (2021) 32 (1): 53–69.

https://doi.org/10.1108/JOSM-03-2020-0070

Published: 28 July 2020

View article titled, Enterprise feedback management (EFM): what lies beyond the hype?

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Journal Articles

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources

Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Wallin Andreassen, Timothy L. Keiningham

Journal of Service Management (2019) 30 (5): 524–548.

https://doi.org/10.1108/JOSM-05-2019-0158

Published: 30 October 2019

View article titled, Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources

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Journal Articles

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, Malliga Marimuthu

Journal of Service Management (2018) 29 (5): 859–882.

https://doi.org/10.1108/JOSM-04-2018-0118

Published: 05 September 2018

View article titled, Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

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Journal Articles

Showcasing the diversity of service research: Theories, methods, and success of service articles

Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, Jay Kandampully

Journal of Service Management (2017) 28 (5): 810–836.

https://doi.org/10.1108/JOSM-05-2017-0102

Published: 12 October 2017

View article titled, Showcasing the diversity of service research: Theories, methods, and success of service articles

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Journal Articles

Explaining social exchanges in information-based online communities (IBOCs)

Sabine Benoit (née Moeller), Nicola Bilstein, Jens Hogreve, Christina Sichtmann

Journal of Service Management (2016) 27 (4): 460–480.

https://doi.org/10.1108/JOSM-09-2015-0287

Published: 15 August 2016

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Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

Enterprise feedback management (EFM): what lies beyond the hype?

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources

Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?

Showcasing the diversity of service research: Theories, methods, and success of service articles

Explaining social exchanges in information-based online communities (IBOCs)

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