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Journal Articles

Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources

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Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Wallin Andreassen, Timothy L. Keiningham
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (5): 524–548.
https://doi.org/10.1108/JOSM-05-2019-0158
Published: 30 October 2019
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Journal Articles

Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

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Alexander Buoye, Yuliya Komarova Loureiro, Sertan Kabadayi, Mohammad G. Nejad, Timothy L. Keiningham, Lerzan Aksoy, Jason Allsopp
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (4): 434–459.
https://doi.org/10.1108/JOSM-05-2015-0157
Published: 15 August 2016
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Journal Articles

The cumulative effect of satisfaction with discrete transactions on share of wallet

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Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (3): 310–333.
https://doi.org/10.1108/JOSM-08-2012-0163
Published: 10 June 2014
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Journal Articles

Getting in with the “In” crowd: how to put marketing back on the CEO's agenda

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Philipp Klaus, Bo Edvardsson, Timothy L. Keiningham, Thorsten Gruber
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (2): 195–212.
https://doi.org/10.1108/JOSM-02-2014-0041
Published: 14 April 2014
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Journal Articles

A longitudinal examination of customer commitment and loyalty

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Bart Lariviere, Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Edward C. Malthouse
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (1): 75–100.
https://doi.org/10.1108/JOSM-01-2013-0025
Published: 11 March 2014
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Journal Articles

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

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Bart Larivière, Lerzan Aksoy, Bruce Cooil, Timothy L. Keiningham
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (1): 39–66.
https://doi.org/10.1108/09564231111106910
Published: 15 March 2011
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Journal Articles

Reexamining the link between employee satisfaction and store performance in a retail environment

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Timothy L. Keiningham, Lerzan Aksoy, Robert M. Daly, Kathy Perrier, Antoine Solom
Journal: Journal of Service Management
International Journal of Service Industry Management (2006) 17 (1): 51–57.
https://doi.org/10.1108/09564230610651570
Published: 01 January 2006
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