Page 1 | Search Results | Journal of Service Management

1-8 of 8

Sort by

Journal Articles

Guest editorial: Multi-stakeholder engagement and responsible business

Sertan Kabadayi, Yuliya Komarova, Jay Kandampully

Journal of Service Management (2024) 35 (4): 461–463.

https://doi.org/10.1108/JOSM-07-2024-524

Published: 17 July 2024

View article titled, Guest editorial: Multi-stakeholder engagement and responsible business

Add to Citation Manager for Guest editorial: Multi-stakeholder engagement and responsible business

Journal Articles

To do or not to do? A typology of ethical dilemmas in services (TEDS)

Rodoula H. Tsiotsou, Sertan Kabadayi, Jennifer Leigh, Julia Bayuk, Brent J. Horton

Journal of Service Management (2024) 35 (4): 570–603.

https://doi.org/10.1108/JOSM-11-2023-0471

Published: 27 May 2024

View article titled, To do or not to do? A typology of ethical dilemmas in services (TEDS)

Add to Citation Manager for To do or not to do? A typology of ethical dilemmas in services (TEDS)

Journal Articles

The influence of social distancing on employee well-being: a conceptual framework and research agenda

Sven Tuzovic, Sertan Kabadayi

Journal of Service Management (2021) 32 (2): 145–160.

https://doi.org/10.1108/JOSM-05-2020-0140

Published: 06 August 2020

View article titled, The influence of social distancing on employee well-being: a conceptual framework and research agenda

Add to Citation Manager for The influence of social distancing on employee well-being: a conceptual framework and research agenda

Journal Articles

Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework

Sertan Kabadayi, Kejia Hu, Yuna Lee, Lydia Hanks, Matthew Walsman, David Dobrzykowski

Journal of Service Management (2020) 31 (5): 953–977.

https://doi.org/10.1108/JOSM-11-2019-0346

Published: 16 March 2020

View article titled, Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework

Add to Citation Manager for Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework

Journal Articles

Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact

Linda Alkire (née Nasr), Christine Mooney, Furkan A. Gur, Sertan Kabadayi, Maija Renko, Josina Vink

Journal of Service Management (2020) 31 (1): 24–50.

https://doi.org/10.1108/JOSM-05-2019-0139

Published: 20 January 2020

View article titled, Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact

Add to Citation Manager for Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact

Journal Articles

Smart service experience in hospitality and tourism services: A conceptualization and future research agenda

Sertan Kabadayi, Faizan Ali, Hyeyoon Choi, Herm Joosten, Can Lu

Journal of Service Management (2019) 30 (3): 326–348.

https://doi.org/10.1108/JOSM-11-2018-0377

Published: 03 June 2019

View article titled, Smart service experience in hospitality and tourism services: A conceptualization and future research agenda

Add to Citation Manager for Smart service experience in hospitality and tourism services: A conceptualization and future research agenda

Journal Articles

Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Alexander Buoye, Yuliya Komarova Loureiro, Sertan Kabadayi, Mohammad G. Nejad, Timothy L. Keiningham, Lerzan Aksoy, Jason Allsopp

Journal of Service Management (2016) 27 (4): 434–459.

https://doi.org/10.1108/JOSM-05-2015-0157

Published: 15 August 2016

View article titled, Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Add to Citation Manager for Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Journal Articles

Understanding Generation Y and their use of social media: a review and research agenda

Ruth N. Bolton, A. Parasuraman, Ankie Hoefnagels, Nanne Migchels, Sertan Kabadayi, Thorsten Gruber, Yuliya Komarova Loureiro, David Solnet

Journal of Service Management (2013) 24 (3): 245–267.

https://doi.org/10.1108/09564231311326987

Published: 14 June 2013

View article titled, Understanding Generation Y and their use of social media: a review and research agenda

Add to Citation Manager for Understanding Generation Y and their use of social media: a review and research agenda

Update search

NARROW

Format

Journal

Type

Date

Availability

Guest editorial: Multi-stakeholder engagement and responsible business

To do or not to do? A typology of ethical dilemmas in services (TEDS)

The influence of social distancing on employee well-being: a conceptual framework and research agenda

Fostering older adult care experiences to maximize well-being outcomes: A conceptual framework

Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact

Smart service experience in hospitality and tourism services: A conceptualization and future research agenda

Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Understanding Generation Y and their use of social media: a review and research agenda

Email alerts

Update search

Email alerts

Sharing Unavailable