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Mohammad G. Nejad
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Journal Articles
A framework for sustainable service system configuration: Exploring value paradoxes with examples from the hospitality industry
Available to PurchaseAllard C.R. Van Riel, Jie J. Zhang, Lee Phillip McGinnis, Mohammad G. Nejad, Milos Bujisic, Paul A. Phillips
Journal:
Journal of Service Management
Journal of Service Management (2019) 30 (3): 349–368.
Published: 03 June 2019
Journal Articles
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
Available to PurchaseAlexander Buoye, Yuliya Komarova Loureiro, Sertan Kabadayi, Mohammad G. Nejad, Timothy L. Keiningham, Lerzan Aksoy, Jason Allsopp
Journal:
Journal of Service Management
Journal of Service Management (2016) 27 (4): 434–459.
Published: 15 August 2016
